In accordance to the art. 52 of the Consumer Code, you have the right to withdraw from the contract concluded on boninistore.com (the Seller), without any penalty and without specifying the reason, within fourteen (14) days from the date of receipt of the products purchased on boninistore.com. In some specific cases, duly reported in the section Right of Withdrawal, it will be possible to change the chosen item with another.
In accordance to the art. 54 of the Consumer Code, you will be able to withdraw from the contract concluded with the Seller using, of your choice, one of the following ways:
- (a) sent by mail to the Seller of this return Form, in accordance with the standard form pursuant to art. 49, paragraph 4, of the Consumer Code, to be completed in their entirety;
- (b) sending it by mail to the Seller of any other explicit declaration of your decision to withdraw from the contract.
Your declaration must be sent to the attention of Customer Service at the venue of the Bonini Srl, Via May 11, 142, 91025 Marsala (TP). It is understood that, in such cases, it will be your responsibility to prove the correct and timely exercise of the right of withdrawal.
In accordance to the art. 57 of the Consumer Code, once exercised the withdrawal from the contract, you must return the goods to the Seller handing them over to the courier for shipment within fourteen (14) days from when you notified the Seller of your decision to withdraw from the contract.
The only charges are those for returning the purchased products, unless the Seller has expressly exempted from such fees at the time of purchase and to the further condition that you make use of the shipper and mode of shipment indicated in the following paragraph.
The right of withdrawal - besides compliance with the terms and conditions described in the previous paragraphs 1.1, 1.2, 1.3, and 1.4 - is exercised properly if will be fulfilled following conditions:
- the withdrawal right must be regularly exercised within fourteen (14) days from the receipt of the products;
- the products must not have been used, worn, washed;
- the identification tag must still be attached to products with the disposable seal that forms an integral part of the well;
- the products must be returned in their original packaging (if you want to make a kit, you must return all the items contained in it);
- the returned products must be delivered to the carrier within one hundred fourteen (14) starting from when you informed the Vendor of your decision to withdraw from the contract;
- the products must not be damaged.
Pursuant to art. 59 of the Consumer Code, the right of withdrawal is also excluded in the case where you have purchased products tailored or personalized or sealed goods which are not suitable to be returned for reasons of hygiene or related to health protection and were unsealed after delivery.
The Seller will provide the necessary enquiries in order to verify the conformity of the product returned under the conditions and time limits specified in paragraph 1.5.
If the right of withdrawal is exercised by following the procedures and terms indicated above, the Seller shall send you, via e-mail, the relevant confirmation of acceptance of the returned products and refund any sums already collected for the purchase of products according to the methods and terms provided.
The money will be refunded in the shortest time possible and, in any case, within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the reimbursement procedures, once verified the correct implementation of the terms and conditions stated above.
If you do not comply with the procedures and terms for exercising your right of withdrawal, referred to in letters a), e) and f) of paragraph 1.5 above (or in the case referred to in art. 59 of the Code of Consumption, you will not be entitled to reimbursement of sums already paid to the Seller. The Seller will communicate by e-mail the non-acceptance of your return. Within 14 days from the receipt of the e-mail address of the Seller, you can choose to regain, at your expense, the products in the state in which they were returned to the Seller, giving the Seller notice of the same, according to the modalities that will be communicated to you. Otherwise, the Seller may keep the products in addition to sums already paid for their purchase.
If, however, by the findings of the Seller is that they not comply with the conditions referred to in letters b), c) and d) of paragraph 1.5, you will not be entitled to the full reimbursement of sums already paid to the Seller. In accordance to the art. 57, paragraph 2, of the Code of Consumption, you are, in fact, responsible for the decline in the value of the returned products, resulting from a use different from the one necessary for the purpose of allowing you to ascertain the nature, characteristics and functioning of the products themselves. In this case, the refund will be deducted a percentage equal to the reduction of the value estimated of the products and between 10 and 90 percent of the amount you paid to the Seller for the purchase of the returned products, according to what you will be specifically notified, via email, from the Seller. Within 14 days from the sending of the e-mail address with which you will be notified of the amount deducted from the refund, you can choose to regain, at your expense, the products in the state in which they were returned to the Seller, giving the Seller notice of the same, according to the modalities that will be communicated to you. Otherwise, the Seller may retain the products and an amount corresponding to the percentage deducted on the refund.
The Seller shall not be liable in case of products returned by mistake or forgotten items in the package or in the products made.
Whatever mode of payment you used, the refund due, in whole or in part, is activated by the Seller, in the shortest time possible and in any event within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal, after verification of the correct execution of your right of withdrawal and verification of the returned product.
The Seller executes the reimbursement using the same means of payment as you used for the purchase of the returned products, unless you have expressly agreed with the Seller the use of a different means of payment and provided that you do not incur any further costs as a result of the refund. If there is no correspondence between the recipient of the products indicated in the order proposal and the person who performed the payment of sums due for their purchase, the refund of amounts, in the case of the exercise of the right of withdrawal, will be executed by the Seller, in each case, in respect of the person who made the payment.
Please remember that the date of the currency of the credit is the same as the original payment; therefore you will not suffer any loss in terms of bank interest.